Frequent asqued questions

  • 1.-I am a professional photographer. Is it really profitable for my business to collaborate with Grupo4t and offer their portraits to my customers?

    They are many reasons that will definitely convince you to work with us: excellent quality, good service, professionalism, important discounts for professionals and unbeatable quality-price relation. You will soon discover the high level of interest in our portraits shown by your customers when they see them. Our experience tells us we can be sure about that. And, as a last comment, you will have in your store a product that stands out from others in his field, that is not subjected to technological innovations and that will complement in a perfect way the other products and services that you are currently offering in your store. Artistic portrait was born long time before photography.

  • 2.-I would like to receive my portrait framed. Do you have wooden decorative frames?

    Yes, we can offer you a wide selection of interesting wooden frames that you could see in our store at www.grupo4t.com. We can deliver to your home, your portrait set in a nice frame… ready to hang.

  • 3.-Is the quality of the photograph important in order to get a good portrait?

    It is vital to furnish the best of your photographs, one that you like when you see it and where the composition: light, position, expression, etc… is optimum in order to elaborate a quality portrait. It is worth to select carefully the original photograph or even to take it at a good photograph studio.

  • 4.-I have seen you have a very wide selection of frames, but I do not want to buy a portrait. Can I only buy the frame?

    Sure, you can buy any frame you want.

  • 5.-If I pay more, can I receive my order sooner than the established time?

    We are very sorry but we cannot deliver the portraits as soon as some clients may want because we think it is not right to charge with extra money the elaboration of a portrait without respecting the turns of other customers.

  • 6.-When will I receive my order?

    You will receive your order between 10 and 15 business days from the date when you place it.

  • 7.-Do you send photographs of the works before delivering them?

    No. We are so sure that the customer will be satisfied with the result that we consider unnecessary to go through those processes. We guarantee the refund of the majority of your payment if you are not satisfied, and this has only happened in very few occasions.

  • 8.-Can you draw my motorbike, house or landscape?

    We are sorry but we can satisfy these kinds of requests because we are specialized in PORTRAITS.

  • 9.-I do not know how to scan a photograph and send it through e mail. Can I send it through traditional mail?

    We will happily receive your photograph and once the job is done we will send it back to you, with the portrait, in perfect conditions.

  • 10.-I want to send you a photograph because I want to place an order. Which are the minimum quality requirements and what type of files do you accept?

    Usually a 800 x 600 pixels photograph is enough (with a 180 pixels resolution). It is better that the files have a .jpg extension.

  • 11.-If I send you many photographs of the same person, can you elaborate a new portrait, taking some parts of each photograph?

    No. Our experience tells us that in most of the cases the client is not totally satisfied with this kind of compositions. That is why we recommend to all our clients to send us only one photograph for each person, a photograph they like, and we will transform it in a quality portrait.

  • 12.-Do you elaborate portraits of pets? (horses, dogs, cats…)

    Yes, in our web site you can see many examples of portraits of pets that we made for some of our customers. Order a portrait of you pet!

  • 13.-Can I send photographs of several persons in order to put them in a single portrait?

    Sure, there is no problem.

  • 14.-Can I order a coloured pencil portrait from a black and white photograph?

    Yes, there is no problem.

  • 15.-Can I order a charcoal portrait from a colour photograph?

    Yes, there is no problem

  • 16.-Is there an express shipping service available?

    Yes, we can offer this service with several urgency categories. Check our prices.

  • 17.-What size do you recommend me for a one element portrait or maximum a two elements one?

    The size we recommend is 15.7*19.7 in. This size of portrait is ideal for hanging at any home. But if the portrait will be displayed in a huge living room then we recommend bigger sizes.

  • 18.-How many portraits’ sizes are available?

    There are four sizes available: 11.8*15.7 in., 15.7*19.7 in., 19.7*23.6 in., and 23.6*35.4 in.

  • 19.-I am worried about the conservation of the portrait. Are your works lasting?

    If you protect your work with a frame and its corresponding glass or organic glass you can be sure that the work will resist the passing of the years. The worst enemies of your portrait are humidity and direct sun light. In normal home conditions there will not be conservation problems.

  • 20.-What kind of materials do you use in order to elaborate your works?

    First quality paper, special for this kind of work, and different coloured pencils (graphite)

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What customers say

"Hello Manuel. We have already received the portrait. Congratulations! Good job! It is very well done. It was the most original gift at my brother’s..."

Andrés - Madrid

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